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Do you have proven leadership skills, expert administrative skills and experience with process improvement? The Law Society of Alberta (ALIA), a subsidiary corporation of the Law Society, manages the professional liability insurance program for insured Alberta lawyers, insured claims against Alberta lawyers, and provides protection to lawyers and compensation to members of the public who have suffered economic losses due to certain covered actions of insured lawyers. Their team is looking for an Administration Supervisor to ensure effective and efficient delivery of administrative services to the ALIA Claims team.  If you feel you have skills for mentor a team to success, please apply below.
Job Responsibilities 
  • Supervise, hire, train, and coach Insurance Assistants, focusing on expectations and deliverables, using best practices in performance management
  • Design, prioritize and delegate assignments, activities and initiatives for the team in order to align with the tactical priorities and plans for the administrative team
  • Organize and prioritize tasks, assignments and work processes to ensure service delivery to the Claims team meets standards and demands
  • Ensure the delivery of high-quality customer service to insured lawyers and internal and external stakeholders.  This includes responding to and triaging customer inquiries
  • Oversee the preparation of key reports for the administrative function
  • With the leadership team, establish department goals and deliverables
  • Identify, lead and implement continuous improvement initiatives
  • Perform administrative duties to support the team in achieving their goals
  • Remain knowledgeable about and develop a strong understanding of ALIA’s processes and subject matter related to administrative customer service requests
  • Demonstrate leadership in fostering collaborative working relationships with internal departments
  • Leading and/or coordinating special projects as required by the ALIA senior Leadership Team
  • Work independently under general supervision with considerable latitude for initiative and independent judgment

Candidate Qualifications 
  • Post-secondary degree or diploma in business administration or related field, or five to seven years of equivalent work experience
  • A minimum of one to two years of supervisory or team lead experience
  • Demonstrated ability in leading, training and motivating a team
  • Excellent verbal and written communication skills
  • Continuous improvement mindset, with a demonstrated ability to identify and implement continuous improvement initiatives is required; Lean or Six Sigma training is an asset
  • Excellent Microsoft office suite skills (Outlook, Work, Excel, PowerPoint)
  • Detail oriented with demonstrated ability to work consistently at the highest quality level
  • Interested in and capable of growing to meet additional challenges that may be added to this position over time

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