CUSTOMER SERVICE REPRESENTATIVE

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  • Job Category:

    • City:

      Moncton
    • Province:

      NB
  • Status:

    Open
  • Types:

    Contract
  • Job Id:

    30064593

Description

Do have superior customer service skills? Our client, a large Oil and Gas company, is seeking someone to join their team for a one year contract.  Their offices are in Moncton and this would be a full-time position. The shift for this position is 8:00 AM to 8:00 PM, 4 days on and 4 days off with a night rotation. If this sounds like something you may be interested in, please apply below!  

Job Responsibilities
  • Provide support to customers by answering inquiries, troubleshooting customer problems and taking orders
  • Prepare correspondence and fulfill customer needs to ensure customer satisfaction.
  • Knowledge of commonly used concepts, practices, and procedures within a particular field
  • Ensure customer satisfaction by responding timely and effectively to all queries & complaints 
  • Perform tasks of high complexity and difficulty, assuming responsibility for customer accounts research
  • Provide supervision, training and mentoring to other CS staff

Candidate Qualifications
  • Three or more years of experience in a customer service related role
  • Strong Microsoft Office skills
  • Excellent verbal and written communication skills 
  • Strong problems solving, time management and prioritization skills
  • Able to work independently in a faced paced environment
  • Bilingual Spanish/English

People are the heart of every business. At BOWEN, we support that truth every single day. We champion inclusive cultures and harness diverse talent. We encourage applications from all, including people of any ethnic or national background, religion, sex, age, sexual orientation, gender identity, Indigenous Peoples and persons with disabilities.

 

#IND

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