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Our client, a heating services company in Edmonton, is looking for an experienced Dispatcher to complete a full time three-week contract.  The successful candidate will be responsible for the day-to-day management of booking services and maintenance calls.  If you have a strong combination of administrative and dispatch experience, this may be the job you have been waiting for.  Please note – this will be working from the office.

Job Description

  • Answer inbound telephone and book customer calls
  • Make outbound calls to confirm appointments/schedule calls/
  • Review dispatch board and arrange calls booked for technicians based on skill levels
  • Manage capacity for booking service/maintenance calls
  • Work with Service Technicians to assist and handle customer issues
  • Call prepaid maintenance customers to book appointments for techs
  • Use email effectively and able to check and respond to customer enquiries

Candidate Qualifications

  • One to three years’ experience in dispatching would be considered an asset
  • Pleasant personality with superior telephone and communication skills both written and verbal
  • Proficiency with Microsoft Office (Word, Excel & Outlook)
  • Team player with excellent customer service skills
  • Ability to work independently with minimum supervision
  • Goal oriented with the ability to work in a fast paced, rapidly changing environment
  • Dedicated to exceptional customer service and satisfaction to our internal and external customers
  • Previous experience in heating/air conditioning would be an asset

People are the heart of every business. At BOWEN, we support that truth every single day. We champion inclusive cultures and harness diverse talent. We encourage applications from all, including people of any ethnic or national background, religion, sex, age, sexual orientation, gender identity, Indigenous Peoples and persons with disabilities.


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