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Are you a highly motivated, detail-oriented individual looking for a new and exciting opportunity? Our client in Calgary is seeking an experienced Application Support Analyst to join their team on a fulltime permanent basis.  The Application Support Analyst will provide solutions to user issues with applications, hardware, and software. The successful candidate will have a natural ability for working with systems and applications, paired with the ability to diagnose and resolve technical issues.  If this sounds like something you would excel in, please apply below.

Job Responsibilities   
  • Provide support for users on problems related to business software systems and delivery solutions
  • Manage user profiles and complete provisioning across business application software
  • Create and maintain support documentation
  • Participate in the development, maintenance, testing, and implementation of application changes
  • Coordinate software releases and patches for supported software 
  • Evaluate emerging technologies, recommend solutions, and perform maintenance for business application software
  • Participate in testing and providing feedback on system enhancements
  • Monitor and ensure network security and connectivity 
  • Communicate with application software vendors for updates, patches, and troubleshooting
  • On-call duties

Candidate Qualifications 
  • Bachelor’s Degree in Computer Science, Information Technology, or related program
  • Five+ years’ experience working in a support and/or IT training role
  • Working knowledge of MDM platforms and XML file comprehension
  • Help Desk experience
  • Experience with GeoSCOUT, Oracle, Mosaic, Decision Space, Multifactor Identification, SSO, SQL would be considered an asset
  • Excellent verbal and written communications skills, and able to communicate with all levels of the organization    
  • Strong analytical and problem-solving skills
  • Take ownership of solving issues while managing multiple priorities and escalations
  • Strong multi-tasking and time management skills, with proven ability to follow through on tasks 


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