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Do have superior customer service skills paired with optical retail management experience? Our client, in Calgary is seeking an experienced Office Manager (Optical Dispensary) to join their team on a permanent basis.  The successful candidate will drive profitable sales growth and be responsible for dispensary employees and support the overall company operations and systems.  If this sounds like something you may be interested in, please apply below! 

Job Responsibilities 
  • Provide expertise in areas of frame selection, lens design, lens edging and fabrication, frame purchasing and frame inventory management
  • Work with staff to monitor job status, monitor job time lines, monitor accuracy of invoicing and quality of finished job
  • Work closely with all departments to ensure smooth work flow of optical jobs and patient orders
  • Work with Lab Manager to improve collaboration of systems to ensure high quality and fast deliver of eyewear
  • Oversee and initiate an inventory management system to track and report results 
  • Review invoicing, income and expense accounts 
  • Work with other departments to coordinate work of support staff through scheduling
  • Train all employees on basic optical and service skills 
  • Set goals and review with staff 
  • Assist management in the development of objectives and plans

Candidate Qualifications 
  • Three+ years of Industry experience
  • Two+ years in a management role
  • Registered Optician would be a strong asset
  • Strong leadership and interpersonal skills, along with ability to interact with personnel at various levels both internally and externally
  • Excellent verbal and written communication skills 
  • Good time management and prioritization skills
  • Able maintain effective working relationships with co-workers, leadership team, suppliers and the general public


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